Returns
At Studio Lourdes, we want you to be completely satisfied with your purchase. If you’re not, we accept returns and exchanges within 7 days of purchase, provided the items are in the same condition as when they were received.
Eligibility for Returns & Exchanges:
• Items must be unused, unwashed, and in their original condition, including all tags and packaging.
• Proof of purchase is required.
• Sale items and custom-made pieces are not eligible for return or exchange.
How to Initiate a Return or Exchange:
To request a return or exchange, please email us at team@studiolourdes.ph with your order details. Our team will guide you through the process.
Additional Information:
• The customer is responsible for return shipping fees unless thitem receive was defective or incorrect.
• Exchanges are subject to stock availability.
• Refunds (if applicable) will be processed back to the original payment method within 7-14 business days after the return has been inspected and approved.
For any questions, feel free to contact us at team@studiolourdes.ph.
Thank you for choosing Studio Lourdes!